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Utility Billing

Utility Billing

Alpine City offers culinary water, pressurized irrigation, sewer, garbage, and storm drain services. All new customers are required to fill out an application for a utility account and a pressurized irrigation agreement and pay the $100 deposit and $25 transfer fee.

Please call 801-756-6347 ext. 0 to request new water service and to receive forms.

Who to Call

Call Alpine City at 801-756-6347 for:

New service
New or additional trash/recycling cans
Discontinue service
Change in address or billing status

Call Ace Disposal at 800-724-9995 for:

If your trash or recycling was not picked up on your scheduled day
2025 Garbage/Recycling Schedule (PDF)
Acceptable and Unacceptable Items for Recycling (PDF)

Call Rocky Mountain Power at 888-221-7070 for:

New/disconnect power service
Outages or power issues
Streetlight outage if one of the following types of lights, otherwise, call Alpine City:

Call Enbridge Gas at 800-323-5517 for:

New/disconnect gas service
Other gas issues

Reading Your Utility Bill

Water

You are billed based on your average usage 10 months out of the year. The meter is then read in March and September (also July for those where PI is not available, i.e. Box Elder and some Willow Canyon areas) and you are then billed for the difference in usage.

Water Rates

Amount Used (for residents served by PI)	Rate
0 to 8,000 gallons per month (base rate)	$17.00
Each 1,000 gallons over 8,000 gallons to 10,000 gallons per month	$2.00
Each 1,000 gallons over 10,000 gallons to 12,000 gallons per month	$3.00
Each 1,000 gallons over 12,000 gallons per month	$4.00

Amount Used (for residents that cannot be served by PI)	Rate
0 to 8,000 gallons per month (base rate)	$17.00
Each 1,000 gallons over 8,000 gallons to 60,000 gallons per month	$0.90
Each 60,000 gallons over 10,000 gallons to 175,000 gallons per month	$1.40
Each 1,000 gallons over 175,000 gallons per month	$2.80

Sewer

Charges are $14.40 base (includes 2,000 gallons) plus $3.94 per 1,000 gallons. These rates are based off the monthly average of the water used on your winter (March) read.

Sewer Rate Surcharge Beginning in February 2024: Alpine City, along with the other north Utah county cities, contracts with Timpanogos Special Service District (TSSD) for treatment of wastewater that is generated within the City. The City recently received notice that a 40% rate increase would be effective as of January 1, 2024. Prior to receiving this notice, the City contracted with a consultant to review current rates. The increase from TSSD will require further changes to the rate model. While the rates are being finalized, the City Council voted at the January 23, 2004, City Council meeting to implement a temporary TSSD surcharge of $7 per utility account per month to account for the increase. The TSSD surcharge will show up as a separate line item on utility bills going out the first week of February.

Garbage

Charge for the first can is $11.85 and $7.60 for each additional can. Curb side recycling is $7.50 for the first can and $7.50 for each additional can. Garbage is picked up every week, recycling is picked up every other week. Visit link for calendar. For zone information visit Alpine Trash Zone Information.

Emergency Medical Technician (EMT) (Police & Fire Protection)

EMT fee is $1 each month.

Pressurized Irrigation (PI)

Pressurized irrigation (PI) is charged year round at a base rate, which doesn't include any water usage. In addition to the base charge, PI usage is metered and measured monthly. The usage charge is calculated based on three factors: Month of the year (different months have different rates), water usage and the lot size found in the Utah County parcel map.

Storm Drain

The storm drain fee is $5 each month.

Late Payments / Penalties

Delinquency of Utility Bills, Part 14-121 and Part 14-219 of the Alpine City Municipal Code, Adopted by Ordinance Number 2011-14 (PDF):

If any person fails to pay the water charges within 30 days of the date due, the recorder or water supervisor shall give the customer notice in writing, of intent to discontinue service to the customer. Customers are required to pay the bill in full within five days from the date of notice.

If an account is not paid after 35 days, water service will be discontinued.

Before water service to the premises can be restored, all delinquent water charges must be paid in full to the city along with a 10% assessment fee. In addition, an extra charge of $70 for turning the water off and back on will be assessed.

Delinquent sewer charges are subject to the same regulations and fees.